Refund policy
At NUVILO, customer satisfaction is important to us. If you're not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item should be in good condition and include the original packaging and any accessories or components that came with the product.
Because some NUVILO products are wearable personal-use products, items showing excessive wear, damage caused after delivery, misuse, alteration, or improper care may not qualify for a return.
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
How to Start a Return
To request a return, contact us at:
Email: support@nuvilo.us
Please include your full name, order number, reason for the return, and photos of the product and packaging if the item is damaged, defective, incorrect, or otherwise has an issue.
Once your return request has been reviewed, our team will provide you with return instructions and the appropriate return address.
Please do not send your return to the address shown on the original package unless our support team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@nuvilo.us.
Please provide your order number and clear photos or video showing the issue. Once reviewed, we will work with you on an appropriate resolution, which may include a replacement or refund when applicable.
Return Shipping
Unless the product arrived damaged, defective, or incorrect due to our error, customers are responsible for applicable return shipping costs.
Original shipping charges, if any, are generally non-refundable.
We recommend using a trackable shipping service for returns. NUVILO is not responsible for return packages lost in transit before they are received at the designated return location.
Refunds
Once your approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow additional processing time for your bank or credit card provider to post the refund to your account.
Exchanges
If you ordered the wrong size or would like to request an exchange, please contact us at support@nuvilo.us.
Our customer support team will provide available options based on your order and product availability.
Order Cancellations
If you need to cancel or modify your order, contact us as soon as possible at support@nuvilo.us.
We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.
If your order has already shipped, you may need to receive the package and follow our standard return process.
Non-Returnable Items
Certain items may not qualify for a return, including items damaged through misuse or improper care, altered or modified products, products missing essential components, gift cards (if offered), and products specifically marked as Final Sale, where permitted by applicable law.
This does not limit any rights you may have regarding products that arrive damaged, defective, or incorrect.
Contact Us
For questions about returns, exchanges, or refunds, please contact:
NUVILO Customer Support
Email: support@nuvilo.us
Please include your order number when contacting us so our team can assist you as quickly as possible.