Shipping policy
At NUVILO, we work to process and deliver your order as quickly and reliably as possible. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed within 1-2 business days after your order is confirmed.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our standard estimated delivery time within the United States is:
5–8 business days
This timeframe includes normal processing and transit conditions. Delivery times are estimates and may occasionally vary due to carrier delays, severe weather, holidays, high order volumes, or other circumstances outside our control.
Shipping Areas
NUVILO currently ships to customers within the United States.
Some locations, including Alaska, Hawaii, U.S. territories, P.O. boxes, or certain remote areas, may have different delivery times or shipping availability.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If an order qualifies for a Free Shipping promotion, the applicable shipping charge will automatically be reflected at checkout.
Tracking Your Order
Once your order ships, you will receive tracking information by email when available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If you have not received tracking information or need assistance locating your package, contact us at support@nuvilo.us.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us immediately at support@nuvilo.us.
We will do our best to make changes before the order ships, but we cannot guarantee address changes once an order has entered fulfillment or has been shipped.
Delayed Packages
Although most orders arrive within the estimated delivery window, occasional carrier delays may occur.
If your tracking has not updated for an extended period or your package appears significantly delayed, please contact support@nuvilo.us, and our team will assist you.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members or neighbors who may have accepted it.
You may also need to contact the shipping carrier for additional delivery information.
If you still cannot locate your package, contact us at support@nuvilo.us with your order number and tracking information so we can review the situation.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@nuvilo.us.
Include your order number and clear photos or video of the product and packaging so our team can review the issue and assist you.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
NUVILO Customer Support
Email: support@nuvilo.us
Please include your order number when contacting us so we can assist you as quickly as possible.